Parents - General Terms and Conditions

Welcome to Perfect Pair Au Pairs! 

We’re so happy to have you as part of our trusted community of families. 

Whether you’re looking for an au pair, tutor, babysitter, house sitter, pet sitter, or chauffeur — we are committed to helping you find the perfect fit to meet your household’s unique needs. 

At Perfect Pair Au Pairs, we aim to create placements that are built on trust, safety, and shared values. To ensure a smooth and successful experience, we ask that you approach your placement with: 

  • Respect — treat all candidates professionally and fairly. 
  • Clear Communication — be open about your expectations, needs, and any concerns. 
  • Support — provide a safe, welcoming, and structured environment for your candidate. 
  • Prompt Action — respond to profiles and updates within the expected timeframes. 
  • Partnership — work alongside us to make your match a lasting success. 

We’re here to support you every step of the way — from your initial request to post-placement check-ins. Thank you for trusting us with your family’s care. 

Welcome to the Perfect Pair family! 

  1. Purpose Of Agreement 

1.1. This Agreement outlines the terms and conditions under which Perfect Pair Au Pairs will provide recruitment and placement services to the Client. 

1.2. The Agency agrees to assist the Client in sourcing, screening, and introducing suitable candidates for the requested position. 

1.3. The Client acknowledges that the Agency only facilitates the introduction of candidates and does not employ or manage them directly. 

Our Services 

What Our Platform Offers
Perfect Pair Au Pairs is an intermediary service that assists parents, guardians and families (“Client”) in connecting with a candidate (“Candidate”) that is suited to their needs and requirements. We seek to place various Candidates with a Client and currently host Candidates offering the following services: 

  • Au pairing 
  • Tutoring 
  • Babysitting 
  • House sitting 
  • Pet sitting 
  • Chauffeuring 

Client’s may choose from one or more services for which we will assist them in sourcing the best possible Candidate for their family and needs.
(collectively, “the Services”) 

Service Disclaimer 

We are an intermediary service only and are not party to the private relationship between Clients and Candidates once a Candidate has been successfully placed. 

Although we review all Candidates when they join our services and ensure their details are accurate and true, we cannot be responsible for their actions and any loss or damage suffered as a result thereof once they are placed with you. You are welcome to report any complaints or queries to us and we will do our best to assist you in as far as we are able to. 

Depending on the number of hours a Candidate will be in your service for and the services they offer, they may be subject to the laws applicable to domestic workers, and you may therefore be subject to the requirements of the Basic Conditions of Employment Act 75 of 1997, as amended. 

When you receive tutoring services from a Candidate, we cannot guarantee the success or pass rate achievable by your child or ward. We cannot be held responsible for the results or outcome obtained by your child or ward following tutoring lessons. 

Please ensure you or an adult is present with your minor child or ward during all tutoring lessons. 

A tutor is not responsible for your minor child or ward and we accordingly cannot be held responsible for chaperoning minors or monitoring a house and/or household effects whilst tutoring. 

Parent/Client Services and Responsibilities 

As a client of Perfect Pair Au Pairs, you play an essential role in creating a safe, respectful, and successful environment for the candidate providing services in your home. To ensure a smooth placement, all families are expected to adhere to the following responsibilities: 

  1. General Responsibilities (All Roles) 
  • Treat all candidates with respect and professionalism. 
  • Create a safe, clean, and supportive working environment. 
  • Provide accurate information about working hours, responsibilities, and compensation. 
  • Communicate any changes to duties, schedules, or expectations clearly and in writing. 
  • Make timely and direct payment to the candidate, unless agreed otherwise. 
  • Respect the candidate’s rights, time off, and role boundaries. 
  • Maintain regular communication with Perfect Pair Au Pairs. 
  1. Au Pair Services 
  • Clearly outline expected childcare duties and light household tasks. 
  • Provide a written contract before the candidate begins the trial period. 
  • Offer clear structure, expectations, and routines for children. 
  • Maintain regular feedback and open communication with the au pair. 
  1. Tutor Services 
  • Set realistic goals for the tutoring period and share any learning challenges or needs. 
  • Ensure the learning space is quiet, safe, and free of distractions. 
  • Keep track of your child’s progress and provide support as needed. 
  • Communicate openly with the tutor about session outcomes and progress reports. 
  1. Babysitting Services 
  • Provide detailed instructions regarding bedtime, meals, and routines. 
  • Ensure the babysitter has access to emergency contacts and first aid supplies. 
  • Communicate your return time clearly and respect the agreed-upon hours. 
  • Alert Perfect Pair Au Pairs of any concerns or incidents. 
  1. House & Pet Sitting Services 
  • Clearly outline all expectations regarding home care, pet feeding, and security. 
  • Leave detailed instructions (alarms, pet medications, Wi-Fi codes, etc.). 
  • Ensure the sitter has access to emergency numbers and any necessary supplies. 
  • Notify the sitter of expected guests or service providers during your absence. 
  1. Chauffeur Services 
  • Confirm all travel arrangements, including times, destinations, and any special instructions. 
  • Ensure the vehicle is roadworthy, insured, and safe (if it belongs to you). 
  • Respect the driver’s time and professional boundaries. 
  • Inform the driver and Perfect Pair Au Pairs immediately of any concerns or changes. 

If you have any concerns about your candidate’s rates, please contact us directly. We’ll gladly provide you with a payment guideline to ensure fair and appropriate compensation. 

  1. Candidate Placement 

Once you join our Platform (as provided for below), we will advertise your position on our Platform and social media, but your personal information will always remain confidential. 

Once we receive interest in your position or find a Candidate we believe is best suited for you, we will provide you with the Candidate’s profile and information for consideration. 

If you are interested in the Candidate, we will arrange for a virtual interview, via Zoom, appropriate platform or in-person, between you and the Candidate. 

Registering a Profile with the Platform 

Joining the Platform: To sign up to the Services, we require you, as the parent, to undertake our application process. We ask you to provide us with all the requested information during the on-boarding process. 

Accurate Information: When applying, you agree to provide true, accurate, current, and complete information and to update this information as and when it changes. Please contact us to update your personal information provided to ensure it remains true and accurate. 

One Account: You may only have one profile to participate in our Services. Under no circumstances may you attempt to establish multiple profiles using multiple computers, names and identity information, or any program that masks your identity or generates a fake identity. We reserve the right to withhold, deny or cancel any Services if we, in our sole discretion, deem your account as fraudulent, abusive, unethical, suspicious, or otherwise inconsistent with our Terms or any other applicable law or regulation. 

Warranty: By sharing your personal information with us, you warrant that the person using the Platform is you. You are responsible for the information you provide, and all the actions taken on the Platform. 

Please see our Privacy Policy for more details on how we use and process personal information. 

4.Services Provided By The Agency 

4.1. The Agency agrees to: 

  • Advertise the position on its platforms and to its pool of candidates. 
  • Screen applications, CVs, and references to shortlist suitable candidates. 
  • Arrange interviews between the Client and shortlisted candidates. 
  • Assist with the trial period for the selected candidate. 
  • Offer a 6-month support period, which includes a one-time free replacement if needed. 

4.2. The Agency does not: 

  • Guarantee employment or ongoing availability of any candidate. 
  • Accept responsibility for the conduct or performance of a placed candidate. 
  • Intervene in disputes between the Client and the candidate after placement. 

4.3. Services for families 

  • 6-month support period (updates, check-ins). 
  • 60-day guaranteed period. 
  • Seasonal discount vouchers. 
  • Pre-arranged home visits. 
  • Candidates receive a certificate upon completing our Child Development Course. 
  • First aid training provided if required. 
  • WhatsApp group for daily updates. 
  • Weekly activity ideas for childcare engagement.