Candidates - General Terms and Conditions

Welcome to Perfect Pair Au Pairs!

We’re excited to have you join our community! Whether you’re starting as an au pair, tutor, babysitter, house sitter, pet sitter, or chauffeur — we are here to support you with guidance, CV and cover letter assistance, and by connecting you with families who appreciate your unique strengths.

At Perfect Pair Au Pairs, we expect high standards to ensure a positive experience for you and the families you work with. Please approach each placement with:

Professionalism — always be respectful and well-presented.
Reliability — be punctual, responsible, and follow through on commitments.
Communication — keep both us and the families updated on any changes or concerns.
Dedication — show enthusiasm and always prioritize safety and well-being.
Adaptability — every family is different; your flexibility will help you succeed.

Our Services
What Our Platform Offers

Perfect Pair Au Pairs is an intermediary service that assists parents, guardians and families (“Families”) in connecting with a candidate (“Candidate”) that is suited to their needs and

requirements. We seek to place various Candidates with a Family and currently host Candidates offering the following services:

Au pairing
Tutoring
Babysitting
House sitting
Pet sitting
Chauffeuring

Families may choose from one or more services for which we will assist them in sourcing the best possible Candidate for their Family and needs. (collectively, “the Services”)

Our Responsibilities and Service Disclaimer

We are an intermediary service only and are not party to the private relationship between Families and Candidates once you have been successfully placed. We offer ongoing support for 6-months after a candidate has been placed. This will include check-in etc.

We make all reasonable efforts to screen and match Candidates with Families based on the information provided by both parties. This includes background checks, reference checks, and interviews as we deem appropriate. However, we do not guarantee the suitability, performance, or compatibility of any Candidate or Family.

Although we review all Families when they join our services and ensure their details are accurate and true, we cannot be responsible for their actions and any loss or damage suffered as a result thereof once you are placed with them. You are welcome to report any complaints or queries to us and we will do our best to assist you in as far as we are able to.

Depending on the number of hours you will be in the service of a Family and the services you offer, you may be subject to the laws applicable to domestic workers and may therefore be subject to the requirements of the Basic Conditions of Employment Act 75 of 1997, as amended.

Code of Conduct

We strive to build a community of honest, caring, and hardworking individuals passionate about childcare and related services.

You agree to:

Provide excellent service and maintain open, respectful communication.
Uphold honesty and integrity in all interactions with families and Perfect Pair Au Pairs.

Responsibilities by Role

Responsibilities and Warranties Candidate Services and Responsibilities

As a Candidate with us, you are responsible for ensuring you always provide a Family with the best possible service. Depending on the service you provide you must ensure at the minimum that you adhere to the following responsibilities –

Au Pair

Provide childcare and light household duties and services as agreed upon with a Family
Adhere to the schedule and duties as outlined in the agreement signed with a Family.
Maintain open communication with a Family and Perfect Pair Au Pairs regarding any issues

or concerns.

Respect the household rules, privacy and confidentiality of the Family with whom you are

placed.

Tutor

Provide educational instruction or academic assistance to a child or ward as agreed upon with the Family.
Prepare for each tutor session in advance and deliver quality tutoring services to the Family.
Always maintain punctuality and professionalism with both children and parents.
Communicate lesson and understanding progress and any learning barriers with the parent

after each session.

Babysitter

Provide the childcare services as agreed with the Family.
Follow the Families instructions regarding the childcare routine requested and ensure all

instructions (including sleeping and feeding routines) are complied with.

Always ensure the safety and well-being of the children under placed under your care.
Communicate any issues or safety incidents promptly to with the Family and Perfect Pair

Au Pairs to ensure all issues or incidents are appropriately managed.

House/Pet Sitter

Take all reasonable effort and action to take care of and maintain the Family’s home and pets (if applicable) as agreed upon with the Family.
Always follow the Family’s instructions regarding home and pet care.
Ensure the security and upkeep of the Family’s property whilst you are there and ensure

you promptly report any safety issues or incidents to the Family and Perfect Pair Au Pairs to ensure such issues are appropriately managed.

Chauffeur

Provide safe and timely transportation services to a Family as agreed with the Family.
Maintain the vehicle used for the Services (whether it be a Family’s or your own) in a clean

and presentable condition in accordance with all road traffic and safety requirements.

Always adhere to all road traffic laws and regulations including any professional driving

permits as are applicable.

Always ensure punctuality and professionalism when providing services to a Family.
Communicate any issues or incidents promptly to the Family and Perfect Pair Au Pairs.

Safety & Emergency Protocols

Always prioritize the safety and well-being of children and pets.
Know basic emergency procedures (first aid, emergency numbers).
Report any incidents immediately to both the family and Perfect

Personal Boundaries & Respect

Maintain respectful, professional relationships with families.
Respect emotional and physical boundaries.
Avoid any behaviour that could be inappropriate or make the family uncomfortable.

Platform Warranties: by using the Platform and/or the Services, as a Candidate, you warrant that –

you have read and agreed to these Terms and will use the Platform and Services in accordance with them;
you have not made any misrepresentations and the information provided in the registration process about you, is true, accurate and complete in every aspect;
you are above the age of 18 (eighteen) years old and have the legal capacity to understand, agree with and be bound with these Terms. Where you are under the age of 18 years you warrant that you have the consent of your parent or guardian to use the Platform/Services, who understands that they will be responsible for all your actions on the Platform and any associated expenses;
you lawfully possess and submit all information to Perfect Pair Au Pairs for the use of the Platform and the Services and hereby indemnify Perfect Pair Au Pairs against any third- party claims that may arise due to the processing of the information shared by you with Perfect Pair Au Pairs;
you will not post, upload, replicate or transmit any abusive content on the Platform or communicate with a Family and any children under your care in a manner, that is or could reasonably be considered to be threatening, harassing, defamatory, abusive, racist, sexist, discriminatory, in breach of confidence, in breach of privacy or restrict any other user in any way from properly using the Platform or Services;
you will not share any confidential information that comes into your possession through the provision of your Candidate services on the Platform or with any third party whilst in service including banking or other personal information not made publicly available or without appropriate consent;
you will not send any unsolicited electronic messages or use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or

functionality of the Platform including but not limited to uploading or making available files containing corrupt data or viruses via whatever means or deface, alter or interfere with the front end ‘look and feel’ of the Platform or the underlying software code;

you will not infringe the intellectual property or other rights of any third party or the Platform or transmit content that you do not own or do not have the right to publish or distribute;
you will not use the Platform to circumvent Perfect Pair Au Pairs and shall not engage with any Family in a manner which does or is reasonably and foreseeably likely to prejudice the good name and reputation of Perfect Pair Au Pairs;
you will not use the Platform for any commercial purpose other than as expressly provided for by Perfect Pair Au Pairs herein;
you will not use the Platform to breach any applicable law or regulation or perform or encourage any illegal activity including (without limitation) promoting or facilitating money laundering or financial crimes; and/or
you will not facilitate or assist any third party to do any of the above, failing which, such action will automatically and immediately be deemed to be a material breach of these Terms, allowing Perfect Pair Au Pairs to manifest all of our rights in the case of breach, including but not limited to denying you access to the Platform/Services, reporting your actions to an applicable authority or instituting legal proceedings against you.

Connected Devices: The Platform is only available on compatible devices connected to the internet. It is your responsibility to obtain these devices and any connectivity necessary to use the Platform. We do not guarantee that the Platform, or any portion thereof, will function on any particular hardware or device.

Access to Platform in Breach: Without prejudice to any of our other rights (whether at law or otherwise), we reserve the right to deny you access to the Platform/Services where we believe (in our reasonable discretion) that you are in breach of any of these Terms.

Confidentiality & Data Protection

Keep all family-related information strictly confidential.
Never share or use the family’s information for anything outside your assigned duties.
Follow all relevant privacy and data protection laws.

Accountability & Disciplinary Actions

Any violations may result in disciplinary action, including suspension or termination.
Serious or repeated breaches will result in blacklisting and permanent removal from the

platform.

Dispute Resolution

Aim to resolve any disagreements in a respectful and professional way.
Perfect Pair Au Pairs will assist with mediation if needed.

Candidate Commitment Policy & Agreement

11.1. Non-Refundable Registration Fee

Once your application process progresses (e.g., interview booked), your R300 fee is non- refundable.

11.2. Binding Commitment

All candidates must sign an agreement confirming their commitment.
No-shows, late withdrawals, or lack of communication will result in penalties or removal.

11.3. Blacklisting Policy

Candidates who repeatedly cancel or fail to attend interviews/placements will be blacklisted and will not be eligible to reapply.

11.4. Delay in Applications

Candidates who cancel an interview or scheduled placement without a valid reason must wait 3 months before applying again.

11.5. Penalties for Non-Compliance Offense

Offense	Offense
No-show for interview (without 24-hour notice)	Reschedule + 1 week delay in Portfolio update
No-show for scheduled placement (after accepting offer)	Immediate removal & blacklisting + R300 penalty fee
Last-minute interview withdrawal (less than 48 hrs notice)	R250 reactivation fee
Withdrawal from placement (less than 72 hrs before start)	Blacklisting + R500 reapplication fee
Repeated cancellations (more than 2 in 6 months)	Permanent removal from our database + R500 penalty fee

11.6. Clear Expectations

Penalty

Communicate responsibly if changes are needed.
Respect the time of families and the agency.
Understand the consequences of unreliability.
Inform us and families as early as possible of any schedule changes.
Respect the time and effort of everyone involved.
Understand that failure to meet these expectations will result in the penalties outlined above.

11.7. Candidate Feedback System

A reliability rating system is maintained.
Families can view your performance and dependability.
Poor ratings may reduce future placement opportunities.

11.8. Delay in Future Applications

Candidates who cancel interviews or placements without a valid reason must wait a minimum of three (3) months before reapplying.

Guaranteed Period

Once you are placed with a family, the following guarantee applies (After your 2–7 day trial period):

60-Day Commitment: All candidates are required to commit to a minimum of 60 days with the host family.

After successfully completing the 2-7 day trial period, you commit to working with the host family for a minimum of 60 days, regardless of whether the position is short-term or long-term.

You are required to continue working until a replacement candidate is found, unless otherwise discussed and agreed upon with the family and Perfect Pair Au Pairs. This commitment ensures stability and consistency for the family (and children) while we work to find a suitable replacement.